Terms of Service

Agreement structure

These Terms govern access to and use of Avut PIM. Together with any applicable Order Form, checkout page, plan details, acceptable use rules, data processing addendum, and any written customer-specific commercial terms expressly agreed by the parties, these Terms form the agreement between the Customer and Norleaf AS, trading as Avut PIM, for the Services. If there is a conflict, the following order of precedence applies: (a) the applicable Order Form or written customer-specific commercial terms, (b) the Data Processing Addendum for matters relating to personal data processing, (c) product-specific terms or plan details for the relevant feature or plan, and (d) these Terms.

Contracting entity

These Terms are between the customer identified in the applicable Order or account registration (“Customer”) and Norleaf AS, Norwegian organization number 938 103 984, with registered address Kroken 1, 4340 Bryne, Norway (“Norleaf”, “Avut”, “we”, “us”, or “our”). Norleaf provides and operates the Avut PIM service (the “Service”).

Service scope

Avut PIM provides product information management, import, media, feed, integration, API, AI-assisted, MCP-enabled, and related operational workflow features for business users. Subject to the Agreement and the applicable plan, Avut grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for Customer’s own internal business purposes.

Customer is responsible for the accuracy, legality, and rights to the data entered, imported, synchronized, generated, or published through the Service.

Accounts and access

Avut PIM is offered for business and organizational use only. The person creating, purchasing, or accepting these Terms for a workspace represents and warrants that they are authorized to act for the relevant organization.

Users must keep account credentials secure and use the Service only for authorized business purposes. Customer is responsible for all activity under its accounts and for promptly notifying Avut of any suspected unauthorized access or security incident affecting its credentials or workspace.

Workspace owners and administrators are responsible for user access, role assignment, connected integrations, workspace-level permissions, and Customer-controlled data.

Customer Data

Customer Data remains the Customer’s data. Customer grants Avut the limited rights necessary to host, copy, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, secure, support, maintain, and improve the operational delivery of the Service, to prevent abuse, and to comply with law and the Agreement.

Avut may generate and use aggregated or de-identified usage data that does not identify Customer or any natural person in order to operate, analyze, secure, and improve the Service.

Customer should not upload unlawful content, trade secrets unrelated to configured integrations, or personal data that is unnecessary for product information management workflows. Unless expressly permitted by the Service, the applicable plan, and any written agreement between the parties, Customer must not upload payment card data, patient data, or other highly sensitive regulated data into the Service.

Norleaf’s Privacy Policy applies to personal data processed by Norleaf as a controller, including account, billing, support, security, and website data. To the extent Avut processes personal data contained in Customer Data on Customer’s behalf, the parties’ Data Processing Addendum (“DPA”) applies and is incorporated into the Agreement. Unless otherwise expressly stated, Customer is the controller and Avut is the processor for such processing.

Optional MCP connections

Avut may provide a standards-based remote Model Context Protocol (“MCP”) server that allows an authorized external AI or MCP client to use a limited set of Avut tools when the user connects the client and authorizes access through Avut’s OAuth flow. Compatible clients may include ChatGPT, Claude, Codex, MCP Inspector, and other standards-compatible clients. Compatibility does not mean that Avut selects, controls, endorses, or contracts with every compatible client provider.

A connection is initiated by the user, bound to the Avut user, the external client, the OAuth grant, and one selected workspace. Workspace switching is not available through tool input. Avut may recheck the grant, workspace access, current membership, role, permissions, and applicable tenant tool policy when tools are used.

The standard read scope is mcp:tools. A separate write scope, mcp:tools.write, may be required for write features. Write capability is separately controlled and is not part of ordinary read access. When enabled, the current public write catalog is deliberately limited. It currently supports a preview-and-confirm model for changing the status of one existing product, subject to then-current workspace settings, permissions, authorization scope, and verification controls.

Customer is responsible for the selection, activation, configuration, and use of any external AI or MCP clients that Customer connects to the Service, and for ensuring that such use is permitted under Customer’s own policies, provider agreements, and applicable law. Actions performed through a valid authorized MCP connection may be treated as actions performed by the authorized user or Customer, subject to the Service’s then-current access controls, workspace policies, and permissions.

Workspace administrators can disable MCP access and revoke individual client grants. Removing a connector only in the external client may not revoke the corresponding server-side Avut grant. Customer is responsible for reviewing and revoking access when no longer needed.

Write tools made available through MCP may require separate authorization, preview, and express confirmation before changes are actually applied. Customer is responsible for reviewing and approving such actions before confirmation.

Avut is not responsible for the output, behavior, availability, security, privacy practices, retention settings, model training settings, or contractual terms of any customer-selected external client or provider.

Confidentiality

Each party may receive confidential or proprietary information from the other party, including business, technical, security, product, pricing, and customer information (“Confidential Information”). The receiving party will use the disclosing party’s Confidential Information only as necessary to perform under the Agreement, will protect it using at least reasonable care, and will disclose it only to personnel, contractors, and advisors who have a need to know and who are bound by confidentiality obligations no less protective than this section.

Confidential Information does not include information that: (a) is or becomes public through no breach of the Agreement; (b) was already lawfully known to the receiving party without confidentiality obligations; (c) is lawfully received from a third party without confidentiality obligations; or (d) is independently developed without use of the disclosing party’s Confidential Information.

A party may disclose Confidential Information to the extent required by law if, where legally permitted, it gives prompt notice and reasonably cooperates with the other party’s efforts to limit the disclosure.

Free workspaces and beta features

Free workspaces are intended for evaluation and low-volume use. Avut may apply product, import, media, API, automation, storage, AI, and MCP usage limits to free workspaces. API access, scheduled automation, AI features, and certain integrations may be unavailable on free workspaces and may require a paid plan.

Free workspaces, beta features, preview features, and trial features are provided “as is” and may be suspended, limited, or discontinued at any time.

Avut may freeze or delete free workspace data after prolonged inactivity, quota abuse, unlawful use, or termination of the free plan. Where practicable, Avut will give at least 14 days’ prior notice to the workspace owner before deletion.

Plans, billing, and taxes

Paid plans renew automatically for the selected billing period unless cancelled before the next renewal date. Prices, billing cadence, included usage, and applicable add-ons are shown in the Service, checkout page, or Order Form.

Each workspace has one active billing provider. Existing and directly acquired Avut workspaces may use Stripe, while eligible workspaces created through the Shopify app may use Shopify Billing. A workspace must not be actively billed by both providers at the same time.

For Stripe-billed workspaces, Customer authorizes Avut and Stripe to charge the applicable recurring fees, usage-based fees, taxes, and approved add-ons to Customer’s selected payment method. Avut uses Stripe-hosted Checkout Sessions for new subscriptions and supported add-on purchases, and Stripe Customer Portal for subscription self-service.

For Shopify-billed workspaces, selecting a paid plan creates a Shopify app-subscription approval flow. The Customer must approve the recurring app charge through Shopify, and the charge is included in the Customer’s Shopify billing. Shopify may calculate billing-cycle timing, proration, credits, and applicable taxes under the Customer’s Shopify agreement and the functionality Shopify makes available. Some add-ons or billing options available through Stripe may not be available through Shopify Billing.

Paid upgrades take effect after confirmation in the Service or by the billing provider. Unless otherwise stated in the Service or the applicable Order, downgrades take effect at the end of the current billing period. Stripe-billed cancellations are normally scheduled for the end of the current billing period. A Shopify-billed cancellation requested in Avut takes effect when Shopify confirms cancellation, and Avut then moves the workspace to the Free plan. Uninstalling the Shopify app automatically cancels its Shopify app subscription and may end access to Shopify-dependent paid features immediately. Moving to a free plan ends paid-plan entitlements and subscription-bound discounts as shown in the Service.

Recurring add-ons renew until cancelled. Monthly AI-credit packs reset each billing period and do not roll over. One-time AI credits remain available until used unless otherwise stated at purchase. Storage remains available according to the active plan and add-ons.

Fees are due in advance unless the applicable Order states otherwise. Except as expressly stated in the Agreement or required by law, fees are non-refundable. Shopify does not automatically issue a credit merely because the app is uninstalled or a subscription is cancelled without proration. Requests concerning a Shopify app charge, refund, or credit should be directed to Avut; approved adjustments are issued through the mechanisms Shopify makes available and remain subject to Shopify’s applicable limits and billing status.

Customer will pay all applicable sales, use, VAT, GST, withholding, or similar taxes other than taxes based on Avut’s net income. If Customer is required by law to withhold tax from a payment, Customer will provide reasonable documentation of the remittance.

If a payment fails or an invoice becomes overdue, Avut may retry payment, suspend access to affected paid features, downgrade the workspace, or terminate the affected subscription after reasonable notice, unless immediate action is reasonably necessary. Late amounts may accrue interest at the lesser of one percent per month or the maximum amount permitted by law.

Good-faith billing disputes must be raised with Avut within 30 days after the relevant charge or invoice date, and Customer must timely pay all undisputed amounts while the parties attempt to resolve the dispute. For Shopify-billed charges, the Customer may also use any charge-review or support process Shopify makes available, but Avut remains responsible for deciding requests for refunds or credits for Avut app charges except where applicable law or Shopify’s mandatory rules provide otherwise.

Avut may change prices for renewal terms by giving at least 30 days’ prior notice. Updated pricing will apply at the start of the next renewal term.

Acceptable use, integrations, and API access

Customer must not misuse the Service, attempt unauthorized access, circumvent plan limits, interfere with Service operation, or use Avut to process or publish unlawful content.

Customer must not: (a) use the Service in violation of law; (b) interfere with the integrity, security, or performance of the Service; (c) copy, modify, reverse engineer, decompile, or create derivative works from the Service except to the extent such restriction is prohibited by applicable law; (d) use the Service to build or operate a competing service in a misleading or abusive manner; or (e) resell, rent, lease, or provide the Service to third parties except as expressly permitted by the applicable plan or a written agreement.

Customers are responsible for permissions, configuration, and activity in customer-directed integrations. API access, rate limits, synchronization frequency, MCP tool availability, and feature availability depend on the active plan and may change from time to time for security, reliability, or product reasons.

Customer is responsible for all consequences of enabling third-party services or integrations. Avut is not responsible for third-party products, third-party terms, third-party outages, or third-party handling of Customer Data once Customer directs or authorizes such transfer.

AI-assisted output

AI features can generate suggestions, translations, classifications, alt text, summaries, mappings, tariff suggestions, assistant responses, and other draft content. Users are responsible for reviewing, validating, and deciding whether to use or publish AI output.

AI output may be inaccurate, incomplete, biased, outdated, or unsuitable for a particular channel, market, tariff classification, compliance assessment, or legal requirement. AI output must not be relied on as a substitute for professional, legal, tax, customs, compliance, or other expert advice.

Avut may use third-party AI providers to deliver AI-assisted features. Avut does not intend to use Customer Data submitted to Avut-operated AI features for generalized model training for other customers. Provider-side data handling remains subject to the provider configuration and contractual terms then in effect.

Availability and changes

Avut may update, improve, modify, suspend, or discontinue features to maintain security, reliability, legal compliance, or product quality.

The Service may be unavailable during maintenance, provider outages, network incidents, or events outside Avut’s reasonable control. Avut does not guarantee uninterrupted or error-free operation unless expressly stated in a separate service level agreement.

Avut will use commercially reasonable efforts not to materially reduce the core functionality of a paid plan during the current prepaid subscription term, except where the change is required for security, legal, regulatory, or third-party dependency reasons.

Avut may update these Terms from time to time. If Avut makes a material change that adversely affects Customer’s rights or obligations, Avut will provide reasonable advance notice, and the change will take effect on Customer’s next renewal date unless a shorter period is required by law or reasonably necessary for security or abuse-prevention reasons. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Suspension, termination, and data export

Customer may cancel subscriptions at any time. Stripe-billed cancellations are normally effective at the end of the current billing period. Shopify-billed cancellations and app uninstalls follow the Shopify-specific timing described in the billing section above.

Either party may terminate the Agreement for material breach if the other party fails to cure the breach within 15 days after written notice, except that Avut may suspend or terminate immediately for unlawful use, security threats, repeated abuse, or breaches not reasonably capable of cure.

Avut may suspend or terminate access for material breach, non-payment, security risk, unlawful use, or where necessary to protect the Service, other customers, or Avut’s rights.

During the subscription term, Customer may export supported Customer Data using the Service’s available export functionality.

After cancellation, termination, or non-payment, Avut may retain Customer Data for up to 30 days to support export, recovery, billing, security, legal obligations, dispute handling, and backups before deletion, unless a longer retention period is required by law or specified in a customer-specific agreement or the DPA.

Cancellation or termination does not relieve Customer of fees already due or committed for the current term. Sections that by their nature should survive termination, including confidentiality, intellectual property, payment obligations, disclaimers, limitation of liability, governing law, and dispute provisions, will survive.

Intellectual property

Avut and its licensors retain all right, title, and interest in the Service, software, documentation, branding, and all related intellectual property rights. Except for the limited access and use rights expressly granted in the Agreement, no rights are granted to Customer by implication or otherwise.

Customer retains rights in Customer Data and grants Avut the rights needed to operate the Service as described in the Agreement.

If Customer provides feedback, suggestions, or ideas regarding the Service, Avut may use them without restriction or obligation.

Customers are responsible for ensuring that product data, classifications, translations, integrations, generated content, and published content meet their own legal and commercial requirements.

Warranties and disclaimers

Each party represents that it has validly entered into the Agreement and has the legal power to do so.

Avut warrants that, during a paid subscription term, the Service will perform in all material respects in accordance with the applicable documentation when used as authorized under the Agreement. Customer’s exclusive remedies for breach of this warranty are for Avut to use commercially reasonable efforts to correct the non-conformity and, if Avut cannot do so within a reasonable time, for Customer to terminate the affected subscription and receive a pro rata refund of prepaid fees for the terminated remainder of the affected paid term.

Except as expressly stated in the Agreement, and to the maximum extent permitted by law, the Service is provided “as is” and “as available,” and Avut disclaims all implied, statutory, or other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Free workspaces, beta features, preview features, and AI-assisted features are provided without any warranty.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, or anticipated savings, arising out of or related to the Agreement, even if advised of the possibility of such damages.

To the maximum extent permitted by law, each party’s aggregate liability arising out of or related to the Agreement will not exceed the amounts paid or payable by Customer under the Agreement during the 12 months preceding the event giving rise to the claim. For claims arising from use of a free plan only, Avut’s aggregate liability will not exceed EUR 100.

Nothing in the Agreement limits or excludes liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence to the extent such liability cannot be limited, Customer’s payment obligations, or Customer’s infringement or misuse of Avut’s intellectual property rights.

General

Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of hosting providers, telecommunications networks, labor disputes, civil disturbances, war, governmental actions, or natural disasters.

Customer may not assign the Agreement without Avut’s prior written consent, except in connection with a merger, reorganization, or sale of substantially all of Customer’s assets. Avut may assign the Agreement in connection with a merger, reorganization, corporate restructuring, or sale of substantially all of its assets.

If any provision of the Agreement is unenforceable, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver. The Agreement does not create any partnership, agency, fiduciary duty, or third-party beneficiary rights.

Governing law and disputes

These Terms and the Agreement are governed by Norwegian law, excluding its conflict of laws rules.

The parties shall first attempt to resolve any dispute through good-faith negotiations. If no resolution is reached within 30 days after written notice of the dispute, disputes shall be subject to the exclusive jurisdiction of the courts of Norway, with Sør-Rogaland District Court (Sør-Rogaland tingrett) as the agreed venue, unless mandatory law requires otherwise.

Contact

Legal notices: legal@avut.io Billing matters: billing@avut.io Privacy and data matters: admin@avut.io